Refund & Return Policy

Refund & Return Policy

At Chinabajar.com, customer satisfaction is important to us. As an import and export company dealing with domestic and international shipments, this Refund & Return Policy outlines the conditions under which products may be returned, replaced, or refunded.

By purchasing from Chinabajar.com, you agree to the terms described below.

1. Eligibility for Returns

You may request a return or replacement if:

1. The product received is damaged or defective
2. Incorrect product was delivered
3. Items are missing from the shipment
4. The product significantly differs from the agreed specifications

To be eligible:

1. Return request must be initiated within 7 days of delivery for domestic orders
2. International orders must be reported within 48 hours of delivery
3. Product must be unused and in original packaging
4. Proof of purchase (invoice / order ID) is required

Bulk or custom orders may have different return terms as specified in the quotation or agreement.

2. Non-Returnable Items

Returns may not be accepted for:

1. Customized or made-to-order products
2. Bulk or wholesale orders unless defective
3. Products damaged after delivery due to misuse
4. Clearance or final sale items
5. Products without original packaging
6. International shipments held or rejected by customs

3. Import & International Orders

For international shipments:

1. Customers are responsible for import duties, taxes, and customs compliance
2. Returns due to customs refusal or regulatory issues are not eligible for refunds unless agreed otherwise
3. Return shipping costs are generally the responsibility of the buyer

We are not responsible for delays or losses caused by customs authorities.

4. Return Process

To initiate a return:

1. Contact us at support@chinabajar.com
2. Provide order details and reason for return
3. Submit photos or video proof if required
4. Our team will review and provide instructions

Unauthorized returns may not be accepted.

5. Replacement Policy

We offer replacement in cases of:

1. Manufacturing defects
2. Transit damage
3. Wrong product delivered

Replacement is subject to product availability. If replacement is not possible, a refund may be issued.

6. Refund Policy

Once the returned product is received and inspected:

1. Refund approval will be notified via email
2. Refund will be processed within 5–10 business days

Refund method:

1. Online payments → Original payment method
2. Bank transfer → Provided bank details
3. COD orders → Bank transfer or UPI

Payment processing time may vary depending on banks or payment providers.

7. Cancellation Policy

Orders may be cancelled:

1. Before shipment — Full refund
2. After shipment — Cancellation may not be possible
3. Custom or bulk orders — Advance payments may be non-refundable

We reserve the right to cancel suspicious or fraudulent orders.

8. Shipping Charges

1. Original shipping charges are non-refundable unless the error is from our side
2. Return shipping costs may be deducted from refunds
3. International return shipping is typically the customer’s responsibility

9. Damaged or Lost Shipments

If goods arrive damaged:

1. Notify within 48 hours with photo/video evidence
2. Keep packaging materials for inspection

Claims reported after the allowed timeframe may not be accepted.

10. Inspection & Approval

Returned products will be inspected upon receipt.

Refund or replacement approval depends on:

1. Condition of returned item
2. Compliance with policy terms
3. Verification by our team or supplier

11. Limitation of Liability

Chinabajar.com shall not be liable for:

1. Indirect or consequential losses
2. Customs clearance issues
3. Logistics delays
4. Loss due to misuse of products

Our maximum liability is limited to the purchase value of the product.

12. Fraud Prevention & Chargebacks

We reserve the right to refuse refunds or block accounts in cases of:

1. False claims
2. Excessive returns
3. Product tampering
4. Chargeback abuse
5. Suspicious transactions

Legal action may be taken where necessary.

13. Policy Updates

Chinabajar.com reserves the right to update this policy at any time. Changes will be posted on this page with the revised date.

14. Contact Information

For returns or refund support:

📧 Email: support@chinabajar.com

🌐 Website: https://chinabajar.com