Warranty Policy

Warranty Policy

At Chinabajar.com, we aim to provide high-quality products sourced from trusted manufacturers and suppliers worldwide. This Warranty Policy outlines the terms and conditions related to product warranties for goods purchased through our website or business transactions.

By purchasing from Chinabajar.com, you agree to the terms described below.

1. Warranty Coverage

Warranty coverage applies only to products that explicitly mention a warranty period in the product description, quotation, or invoice.

Warranty may include:

1. Manufacturing defects
2. Functional failures under normal usage
3. Hardware malfunctions not caused by external damage

Warranty terms may vary depending on:

1. Product category
2. Manufacturer policies
3. Import/export nature of the goods
4. Wholesale or retail purchase conditions

2. Warranty Period

The warranty period begins from the date of delivery unless otherwise specified.

Typical warranty types may include:

1. Dead on Arrival (DOA) Replacement — 48 hours to 7 days
2. Limited Warranty — 30 days
3. Manufacturer Warranty — 3 months / 6 months / 12 months (if applicable)

The exact warranty duration will be stated on the invoice or product documentation.

3. Import & Manufacturer Warranty

Many products supplied by Chinabajar.com are imported or sourced from third-party manufacturers.

In such cases:

1. Warranty may be provided directly by the manufacturer
2. Customers may need to contact authorized service centers
3. Chinabajar.com will assist with coordination where possible

We are not responsible for manufacturer service delays or policies beyond our control.

4. What Is Covered

Warranty covers:

1. Manufacturing defects
2. Non-functionality under normal intended use
3. Internal component failures not caused by misuse

Approved claims may result in:

1. Repair
2. Replacement
3. Refund (if repair or replacement is not possible)

The resolution method will be determined after inspection.

5. What Is Not Covered

Warranty does not cover:

1. Physical damage, drops, or impact damage
2. Water or liquid exposure
3. Electrical damage due to voltage fluctuations
4. Improper installation or misuse
5. Unauthorized repairs or modifications
6. Normal wear and tear
7. Consumables (batteries, accessories, cables unless defective on arrival)
8. Damage during customer handling after delivery

Products with tampered serial numbers or labels are not eligible.

6. Dead on Arrival (DOA) / Transit Issues

If a product arrives:

1. Damaged
2. Non-functional
3. Incorrect
4. Missing components

Customers must report within 48 hours of delivery with photo or video proof.

Eligible cases will receive replacement or refund as per our Refund Policy.

7. Warranty Claim Process

To initiate a warranty claim:

1. Contact us at support@chinabajar.com
2. Provide order details and issue description
3. Submit photos or videos showing the defect
4. Our team will review and provide instructions

Customers may be required to send the product for technical inspection.

8. Shipping Costs for Warranty Claims

1. Verified manufacturing defects → We may cover or reimburse shipping costs
2. No defect found → Customer may bear shipping charges
3. International customers → Shipping costs are typically the customer’s responsibility unless agreed otherwise

9. Bulk & B2B Orders

For wholesale or bulk purchases:

1. Warranty terms may differ and will be defined in the quotation or agreement
2. Some bulk products may be sold with limited or no warranty unless specified

Customers are advised to confirm warranty terms before placing bulk orders.

10. Limitation of Liability

Chinabajar.com shall not be liable for:

1. Indirect or consequential damages
2. Loss of business or profits
3. Data loss
4. Delays caused by manufacturers or logistics providers
5. Improper product usage

Our maximum liability is limited to the purchase value of the product.

11. Compliance & Usage Responsibility

Customers are responsible for:

1. Using products according to instructions
2. Compliance with local laws and regulations
3. Proper installation and operation

We are not responsible for damages arising from non-compliant use.

12. Fraud Prevention

We reserve the right to reject warranty claims in cases of:

1. False or misleading claims
2. Product tampering
3. Serial number mismatch
4. Excessive or suspicious claims

Accounts involved in fraudulent activity may be restricted or blocked.

13. Policy Updates

Chinabajar.com reserves the right to update this Warranty Policy at any time. Updates will be posted on this page with the revised date.

14. Contact Information

For warranty support or inquiries:

📧 Email: support@chinabajar.com

🌐 Website: https://chinabajar.com